Oil & Gas · Enterprise UX · Workflow Optimization
BHGE WPDE
Domain
Enterprise · Oil & Gas
Core challenge
Six accumulated workflows served 3,000+ engineering users, with difficult stakeholder and persona alignment at the outset.
Role
Product Designer — research, IA, workflow design, prototyping, usability testing
Key contribution
40 screens across 6 workflows, 10 reusable components, and a workflow-shaped information architecture.
Impact
-
— ~30–40% fewer workflow steps
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— ~30% reduction in design/development rework
Banking · Customer Support · Enterprise Workflow
Erste Group
Domain
Enterprise · Banking
Core challenge
Backend support screens were organised around records, forcing agents to assemble customer context live.
Role
Product Designer — research, IA, workflow and high-fidelity design
Key contribution
A customer-centric case and ticket workflow with explicit state, ownership and escalation.
Impact
-
— Support restructured around the customer
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— Ticket state and ownership made explicit
Archive
Supporting projects
Offset Well Analyzer
An analysis application for engineers comparing offset well data during planning. The design focused on making large volumes of well data comparable at a glance. Filtering, comparison and reading dense technical tables were the core interaction problems. The work extended the enterprise component patterns already established for BHGE products.
Oil & Gas
Assembly Maintenance & Overhaul
A maintenance and overhaul application covering assembly tracking and service workflows. The design structured long-running maintenance processes into clear, reviewable stages. Status, ownership and history needed to remain legible across handovers. Consistency with the wider BHGE product family was a key constraint.
MSS Dashboard, Direct Deposit, Reorder, Manager Approval, Personal Information
A set of healthcare workforce self-service experiences spanning dashboard, direct deposit, reorder, manager approval and personal information. Each flow had to work for occasional users completing an unfamiliar task. Error and success states were designed explicitly rather than as afterthoughts. The result is a consistent pattern set across otherwise unrelated tasks.
nsurance application
An insurance application covering policy-related journeys. The design translated dense policy information into steps customers could follow with confidence. Form structure, progressive disclosure and comprehension were the core problems. Trust and clarity guided every layout decision.
